Frequently Asked Questions

Ordering

How do I place an order?

Browse our catalog, add items to your cart, and proceed to checkout. You'll need to create an account or checkout as a guest.

Can I modify my order after placing it?

Please contact us immediately at 904-517-7662. We'll do our best to accommodate changes before the order ships.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor.

Products

Are your diecast models authentic?

Yes! We only sell authentic diecast models from licensed manufacturers and trusted brands.

What scales do you offer?

We carry models in various scales including 1:64, 1:43, 1:24, 1:18, and 1:12.

Do models come in their original packaging?

Yes, all models are sold in their original packaging unless otherwise noted.

Shipping

How long will shipping take?

Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?

Currently, we ship within the United States only. International shipping coming soon!

How can I track my order?

You'll receive a tracking number via email once your order ships.

Returns

What is your return policy?

We offer a 30-day return policy on unopened items in original packaging. See our Returns page for details.

How do I return an item?

Account

Do I need an account to order?

No, but creating an account allows you to track orders, save addresses, and checkout faster.

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.